Should you have any questions please email
At the Nail Lounge, we strive to offer world class servce and an "experience like no other". Below are our policies regarding the services offered at the Nail Lounge:
To secure your appointment, all bookings require a 50% deposit paid via either credit card or direct deposit.
We will send you a confirmation email and/or SMS 48 hours prior to your appointment to which you can reply to confirm or cancel.
We reserve a Nail Technician and space especially for you at your chosen time. We require a reasonable amount of time to be able to re-schedule your appointment (minimum 24 hours). If in the unfortunate event that you need to cancel your appointment with less than 24 hours’ notice; you will then be required to forfeit your 50% deposit.
NO SHOWS cannot be tolerated at The Nail Lounge if you do not present to your appointment you will then be required to forfeit your 50% deposit. Two NO SHOWS will result in a required full pre-payment for all following treatments; otherwise you will be unable to make future appointments at The Nail Lounge; however, walk ins are welcome.
Last minute cancellations will be treated the same as NO SHOWS.
If you are running late, please notify the salon via phone and you will have your treatment time shortened to avoid inconveniencing the client that has a booking after you. You will still be charged as per your original booking.
Please make your booking carefully; upon check out you will be charged as per your original booking unless you have upgraded any of your treatments. Please notify us within a reasonable amount of time (24 hours) should you wish to delete any of your booked services so that we are able to offer these time slots to wait listed clients.
Bookings must be accompanied by an Australian mobile telephone number; if you do not have an Australian telephone number or are travelling, you will be required to pay your 50% deposit and leave your Credit Card details in order to secure an appointment at The Nail Lounge.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name and job title
contact information including email address
any known allergies that we need to be aware of
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, or phone. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
with applicable laws will instill confidence in your readers and protect you from a variety of liability issues.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
When a product has been opened, used and/or tested, and the product is not faulty; a refund cannot be given. Please choose carefully as we do not refund for change of mind purchases, however we happily exchange for incorrectly supplied products if a product is unopened, undamaged and in it's original condition.
Buyers must provide the return shipping cost for exchange. All shipping costs are non-refundable.
Any products which are found to be faulty are eligible for a full refund. Any product for refund/exchange must be received within 14 days of original delivery. All products being returned must be securely packed to ensure the package is fully protected. The Nail Lounge will not be responsible for packaging negligence unless the item/s being returned was originally damaged.
No refund, exchange or return policy applies to special offers, clearance offers or sale items.
If you need to return goods to us, please:
1. Contact us via email to request a product return or refund at . We will endeavour to respond to your email within 1 business day of receipt during business hours.
2. Pack and seal the items in their original shipping package and post it back to us (address will be supplied after return email has been received and processed.)
What happens next?
Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (excluding delivery fee) to be refunded to the method of purchase. Please allow up to 14 days from the date we receive the returned goods for the refund to be processed.
If you return a used item to us (for reason of allergy or other reaction), we will pass your name and contact information to the relevant manufacturer so that they can contact you if need be to ascertain more information about any problems you experienced with the product.
Gift Vouchers and Redemptions
Gift vouchers will be activated within 48 hours of purchase and are valid for six months from date of purchase and cannot be redeemed or replaced after this date. Any unused balances remaining on the gift card will not be refunded and will become the property of The Nail Lounge.
Minimum transaction value for a gift voucher is $25, and the maximum transaction value is $110
The Nail Lounge is not responsible for lost / stolen vouchers, and is not responsible for replacing a voucher that has been lost / stolen.
All gift vouchers are non-refundable and cannot be exchanged for cash. Gift vouchers are not valid with any other offer and / or special at The Nail Lounge.
This voucher must be used by one person in one visit and are non transferable.
IMPORTANT – EXPIRY DATE: VOUCHERS WILL EXPIRE 6 MONTHS AFTER THE DATE OF ISSUE
Cancellations within 24 hours or No Shows where in both cases a Gift Voucher was to be redeemed; will result in an automatic redemption of the Gift Voucher in question..
In the event of a group cancellation less than 48 hours prior to your booking; on the day of your booking you will be charged 100% of the reserved service amount for your group booking.
In the event of a NO SHOW on the day of your group booking; you will be charged 100% of the reserved service amount for your group booking.
Please notify us within a reasonable amount of time (24 hours) should you or any members of your group wish to delete any of their booked services so that we are able to offer these time slots to other clients.
50% deposit of the total group booking is required in order to secure the booking. The remaining 50% is due on the day of the booking. Treatments may be paid separately on the day of the Group Booking; however one group payment is preferred. The primary booking contact is ultimately responsible for the treatments booked and final bill reconciliation.
Thank You For Your Understanding
Our cancellation and salon policies allow us the time to inform our standby clients of any availability, as well as keeping our team members’ schedules filled, thus better serving everyone. Our policies are presented and provided with the best intention to offer our established and future clientele an enjoyable and seamless experience; every time. Thank you for understanding
and supporting our policies.
To secure your appointment, all bookings require a 50% deposit paid via either credit card or direct deposit. Upon payment of deposit you will recieve a confirmation email.
Online bookings can be made up to 30 days in advance.
We will send you another reminder email and/or SMS 48 hours prior to your appointment to which you can reply to confirm or cancel.